CDK’s 2025 F&I Shopper Study finds most car buyers trust their F&I managers and believe they are tuned to their needs, but long wait times are hurting CSI and repeat business. +
Fullpath reports the majority of car buyers and lessees are comfortable with AI and a partial or fully online transaction, raising expectations for a seamless dealership experience. +
Americans who purchased new vehicles in June describe a significantly less enjoyable dealership experience than those surveyed just one month earlier, according to CDK Global’s latest survey. +
Lotlinx’s Len Short says artificial intelligence and machine learning have quickly become critical elements of a successful inventory management strategy, far outpacing human intuition. +
F&I wait times are on the rise, according to CDK’s 2025 Friction Points study, hampering dealers’ ongoing — and largely successful — efforts to reduce total transaction times and generate referrals. +
An eLEND Solutions survey found 90% of respondents believe AI-based pricing is contributing to inaccurate online quotes. +
Cox Automotive’s latest Car Buyer Journey Study finds 75% of all new vehicle buyers and 82% of new EV buyers were “highly satisfied” in 2024. Analysts largely attribute the record highs to new technology. +
Consumer Reports analyzed 32 U.S.-sold marques for its annual car brand report card. Although the top five are unchanged from 2024, Subaru swapped places with BMW to claim the No. 1 ranking. +
