CDK’s 2025 F&I Shopper Study finds most car buyers trust their F&I managers and believe they are tuned to their needs, but long wait times are hurting CSI and repeat business. +
A Phyron survey of U.S. auto dealers finds 87% believe AI will replace some staff members by 2030, only 5% say AI will “never” fully take over some roles and about half believe AI will sell vehicles by 2028. +
A new Carleton survey of 2,000 U.S. lending, bank, auto finance and fintech professionals finds the majority experience loan payment discrepancies on a weekly or monthly basis. +
The National Automobile Dealers Association’s latest annual report includes regional and national insights relating to compensation, turnover, retention, benefits, hiring and demographics. +
Americans who purchased new vehicles in June describe a significantly less enjoyable dealership experience than those surveyed just one month earlier, according to CDK Global’s latest survey. +
EVAI founder Ian Gardner says dealers must arm their sales teams with a broader and deeper understanding of the factors that drive EV purchases, including TCO and charging infrastructure. +
StoneEagleDATA reports U.S. dealers made an average of $242,283 in total F&I income in the first quarter, an all-time record exceeding the post-COVID boom of 2021, despite generating fewer deals per rooftop. +
A Foureyes analysis of more than 1 billion visits to more than 22,500 dealership websites found 43.2% of all sales leads were mishandled in 2024, including nearly 48% of all website-originated calls.+
Germain Toyota’s Wendell Hardy tells WardsAuto’s Alysha Webb the secret to mining the service drive is to “keep it simple” by training, setting attainable goals and making every customer an attractive offer. +
Agent Summit will host the first ACE Trainer certification, a private event open to ACE-partnered agents and trainers who have earned ACE Compliance Officer certification. +
